E-commerce Manager

We're TeeTurtle, a consumer products company that creates nerdy toys, games, apparel, and accessories. We are passionate about creating products that allow our fans to express themselves and share meaningful experiences. Inclusivity is at the heart of what we do—we strive to create a welcoming space for all fans and team members, celebrating diverse perspectives and voices. We’re excited to continue expanding our team and fostering a culture where everyone can thrive!

Position Description 

The goal of the E-commerce Manager is to drive E-commerce performance through the development of strategic promotional opportunities, web and process optimization, catalog expansion, performance data analysis, and by maintaining a cohesive end-to-end customer experience. This includes closely managing team workload, onsite testing, consistent collaboration with the Marketing team, and maintaining our relationships with partners. In addition to the accountabilities listed below, other projects and duties may be assigned.

Primary Accountabilities

• Website Operations

  • Use performance and sales data to merchandise the website, ensuring that high-performing and relevant products are prominently featured to drive conversion and revenue growth

  • Plan and execute monthly promotions within seasonal website refreshes to maintain a fresh, cohesive, and engaging customer experience

  • Manage the end-to-end user experience by overseeing the setup of all pages, discounts, and related content to maximize site performance

  • Assign releases and maintain an up-to-date site calendar to ensure timely launches and promotional alignment

  • Manage relationships with external vendors, such as Shopify and Searchspring, to optimize site functionality and performance

  • Identify opportunities and make recommendations for site functionality expansion to improve customer experience and/or drive sales performance

• Interdepartmental Operations

  • Oversee the building and scheduling of email campaigns to drive traffic, engagement, and sales performance

  • Oversee the upkeep of email flows with each promotion to ensure content remains timely and supports revenue objectives

  • Monitor ad performance, adjust budgets as necessary, and collaborate with Marketing to refresh creative and maximize ROI

  • Partner with Supply Chain and Creative to expand the catalog with new print-on-demand items that support sales growth and customer demand

  • Serve as the E-commerce point of contact for partnerships with Tech, Marketing, and other sales channels to drive cohesive execution and performance alignment

• Forecasting & Data

  • Conduct ongoing competitor research to inform strategic planning and maintain a competitive edge

  • Forecast initial plush order quantities and review demand forecasts for accuracy to ensure optimal inventory levels and maximize sell-through

  • Lead month-end performance review meetings and deliver actionable insights to the team to support continuous improvement

  • Present E-commerce performance in cross-functional meetings and presentations to align stakeholders on goals and results

  • Compile and share E-commerce financials by brand with the finance team to support accurate reporting and informed business decisions

• Team Management

  • Provide regular feedback, coaching, and goal-setting to drive performance and engagement

  • Communicate business priorities, direction, and announcements with team to support organizational alignment

  • Set clear due dates for tasks to keep all planning, graphics requests, and setup tasks on track

  • Identify opportunities for tech utilization, automation, outsourcing, and process-improvement to support optimization and operational efficiency

  • Manage efficient work breakdown structures and schedules for the team that align with timelines, strategy, and revenue goals

  • Manage the upkeep of E-commerce SOPs to clearly outline all processes and eliminate gaps

Skills & Competencies

• Problem-Solving: Identifies problems effectively; identifies appropriate solutions that offer long-term resolutions; proactively identifies opportunities for solving problems, generates multiple solutions, and recommends and/or implements actionable solutions

• Project Management: Designs, oversees, and manages projects to ensure successful completion according to expectations set; anticipates risks and plans ahead; troubleshoots effectively and makes recommendations when changes are required

• Analytical and Critical Thinking: Employs analytical and critical reasoning when faced with new tasks or situations; analyzes new information and applies it appropriately to their work; looks for efficiencies and workflow optimization in domains of accountability

• Priority and Task Management: Develops logical and systemic processes to achieve goals and deliverables; visualizes required steps and identifies potential risks and roadblocks to delivery; tracks progress on tasks and reassesses priorities when needed; completes tasks on time and initiates required handoffs

• Sound Decision Making: Readily distinguishes between what is relevant and unimportant to make sense of complex situations; considers and weighs multiple options based on cost, risk, and value before proposing solutions, recommendations, or decisions

• Delivering to Stakeholders: Understands stakeholders' goals; tailors work to achieve goals and drive results; knows when to ask questions to seek and maintain alignment; looks for appropriate solutions and recommendations to achieve stakeholders' goals

• Adding Value: Proactively looks for ways to add value to the organization through process improvements, cost-cutting, and tech utilization in their domains of accountability

• Optimization: Identifies redundancies, unnecessary or outdated processes, and fine-tunes work to improve outcomes and processes in domains of accountability

  
  

Qualifications

• Bachelor’s Degree (required)

• 3+ years of experience (required)

• Experience in Consumer Packaged Goods E-commerce (required)

• Proficiency with Google Suite, including Docs, Sheets, and Slides (required)

• Familiarity with Klaviyo, Shopify, and Slack (preferred)

• Self driven to find new opportunities for revenue growth (required)

• Commitment to Diversity, Equity, and Inclusion

• Ability to travel (estimated 1-2 times per year)

• U.S. Residency

Compensation and Benefits

The salary range for this position is $75,000 - $90,000 + up to 15% bonus eligibility. 

We also offer 

• $0 premium health care option available for employees

• Generous PTO policy to provide flexibility, work-life balance, and time to celebrate what is important to you

• 401(k) with a company match

• Medical, dental, and vision coverage options for employee, spouse or domestic partner, and dependent children

• Employee Assistance Program, including three free sessions with a licensed behavioral health provider for all employees enrolled in TeeTurtle's medical plan

• 75% employee discount and free shipping on TeeTurtle.com and UnstableGames.com

• Potential for training and professional development opportunities

• A creative and fast-paced work environment

• A culture of integrity, compassion, curiosity, and calmness

The Hiring Process
We require you to submit the following to consider your application:

• Resume

• Answers to all required application questions

Please submit your application promptly, as we will close the role and no longer accept applications once we have received a sufficient number of strong candidates.

If selected to move forward after an initial application review, candidates can expect the following stages:

• Stage 1: Participate in a video screening via Google Meet

• Stage 2: Complete a hiring exercise/skills assessment and present your findings at a final interview with a panel via Google Meet

Submit your application as soon as possible, as the role will close once we receive enough strong candidates. We will reach out to candidates via email, please check your email settings to ensure that emails from teeturtle.recruitee.com will not be forwarded to your spam folder.

TeeTurtle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected status in accordance with applicable federal, state and local laws. TeeTurtle complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us at careers@teeturtle.com with the subject line “Accommodation Request - Name of Position”. Please note that we cannot respond to general status inquiries or other messages unrelated to accessing our application or interview processes.