IT Project Manager

We're TeeTurtle, a consumer products company that creates nerdy toys, games, apparel, and accessories. We are passionate about creating products that allow our fans to express themselves and share meaningful experiences. Inclusivity is at the heart of what we do—we strive to create a welcoming space for all fans and team members, celebrating diverse perspectives and voices. We’re excited to continue expanding our team and fostering a culture where everyone can thrive!

Position Description 

The IT Project Manager's goal is to supervise the Information Technology Department systems by providing infrastructure, administration, vendor, and change management support across all vital tools within our technology stack. Additionally, the IT Manager will partner with systems vendors to ensure that products are updated, maintained, and serviced as needed; this includes but is not limited to systems such as Shopify, Google Workspace, BrightPearl, Slack, AWS, and Jira.

Primary Accountabilities

• Project Management

  • Collaborate with technical and business stakeholders to gather detailed IT requirements, define project scope, establish timelines, identify critical milestones, and determine resource needs in order to ensure the successful delivery of infrastructure, software, or systems projects

  • Track performance through the duration of each project to streamline work, simplify project plans, eliminate redundancies, and shorten critical paths in real time, while proactively flagging risks such as scope creep or resource constraints that could impact delivery or ROI

  • Lead IT project meetings including: technical kickoffs, sprint planning, stand-ups, stakeholder updates, and lessons learned to drive alignment across cross-functional teams

  • Communicate project updates, roadblocks, and completion to internal stakeholders and contractors to drive cross-functional collaboration and overall effectiveness on a daily basis via the Daily Stand-up and slack channels

  • Analyze and validate IT budget forecasts, monitor actual spend, and implement cost control strategies

  • Coordinate implementation readiness by ensuring that IT teams and end users are properly trained on new systems, applications, or upgrades; drive adoption and minimize disruption through clear communication, documentation, and stakeholder engagement

• Infrastructure & Security Management

  •  Manage relationships with external infrastructure vendors (Google/Promevo, MDM, OKTA, IT-Geeks, and Onsite related service providers, etc) to ensure contractual obligations are met within the defined scope of work on monthly or quarterly basis based on contract term

  • Stay current on industry standards, advancements, and security practices so that the team has the expertise required to consult on infrastructure upgrades and strategies

  • Monitor the availability, reliability, and performance of IT infrastructure, including servers, networks, and storage systems to minimize disruptions to the business and our end-users

  • Establish automated testing and monitoring systems that proactively identify issues with minimal end-user disruption to expand the technology team's oversight of our tech stack

  • Assist with developing and implementing a disaster recovery plan to minimize downtime in case of outages and ensure business continuity

• IT Management

  • Provide Helpdesk level 2 support on all tickets by triaging and resolving them in a timely manner to ensure our team is supported and equipped to perform their roles

  • Configure, patch, update, and monitor IT systems to ensure smooth business operations and compliance with security standards

  • Assist with onboarding/offboarding and user accounts/permissions when primary tech is unable to perform this task

Skills & Competencies

• Problem-Solving: Identifies problems effectively; identifies appropriate solutions that offer long-term resolutions; proactively identifies opportunities for solving problems, generates multiple solutions, and recommends and/or implements actionable solutions

• Communication: Communicates information clearly and concisely; checks for understanding; listens actively; adapts communication style to audience; presents clearly through spoken word and presentation; communicates effectively across required channels; develops communication plans in their domains of accountability

• Analytical and Critical Thinking: Employs analytical and critical reasoning when faced with new tasks or situations; analyzes new information and applies it appropriately to their work; looks for efficiencies and workflow optimization in domains of accountability

• Collaboration: Works collaboratively with team members to achieve departmental goals and works to build and maintain morale

• Execution: Is attentive to details; completes tasks on time and with minimal mistakes; identifies roadblocks and risks that may impact successful accomplishment of accountabilities and actively looks for solutions

• Optimization: Identifies redundancies, unnecessary or outdated processes, and fine-tunes work to improve outcomes and processes in domains of accountability

• Delivering to Stakeholders: Understands stakeholders' goals; tailors work to achieve goals and drive results; knows when to ask questions to seek and maintain alignment; looks for appropriate solutions and recommendations to achieve stakeholders' goals

• Sound Decision Making: Readily distinguishes between what is relevant and unimportant to make sense of complex situations; considers and weighs multiple options based on cost, risk, and value before proposing solutions, recommendations, or decisions

  
  

Qualifications

• Education Bachelors or equivalent experience

• 3+ years of experience on a helpdesk

• 2+ year in project management

• Tech proficiencies (1+)

  • AWS environment, Google Workspace environment, Brightpearl (preferred) or other ERP exposure, ECOM business, Shopify environment , remote technical support

• Commitment to Diversity, Equity, and Inclusion

• Ability to travel (est. 1-2 times per year)

• U.S. Residency
  

Compensation and Benefits

The salary range for this position is $75,000 - $95,000 + up to 15% bonus eligibility.

We also offer 

• $0 premium health care option available for employees

• Generous PTO policy to provide flexibility, work-life balance, and time to celebrate what is important to you

• 401(k) with a company match

• Medical, dental, and vision coverage options for employee, spouse or domestic partner, and dependent children

• Employee Assistance Program, including three free sessions with a licensed behavioral health provider for all employees enrolled in TeeTurtle's medical plan

• 75% employee discount and free shipping on TeeTurtle.com and UnstableGames.com

• Potential for training and professional development opportunities

• A creative and fast-paced work environment

• A culture of integrity, compassion, curiosity, and calmness

The Hiring Process
We require you to submit the following to consider your application:

• Resume

• Answers to all required application questions

Please submit your application promptly, as we will close the role and no longer accept applications once we have received a sufficient number of strong candidates.

If selected to move forward after an initial application review, candidates can expect the following stages:

• Stage 1: Participate in a video screening via Google Meet

• Stage 2: Complete a hiring exercise/skills assessment

• Stage 3: Participate in a final interview with a panel via Google Meet

Submit your application as soon as possible, as the role will close once we receive enough strong candidates. We will reach out to candidates via email, please check your email settings to ensure that emails from teeturtle.recruitee.com will not be forwarded to your spam folder.

TeeTurtle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected status in accordance with applicable federal, state and local laws. TeeTurtle complies with applicable state and local laws governing nondiscrimination in employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us at careers@teeturtle.com with the subject line “Accommodation Request - Name of Position”. Please note that we cannot respond to general status inquiries or other messages unrelated to accessing our application or interview processes.